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FAQ

Payment

We happily accept all major credit and debit cards, and paypal. 

Shipping

Effective March 7th we will will no longer offer express mail options. Domestic orders will ship via USPS first class or priority mail. International orders will only ship via airmail. We will only ship on Mondays. 

 

Returns/Exchanges/Refunds

Effective March 7th all sales are final, we will not offer refunds/returns/exchanges for orders placed on or after March 7th 2017. Orders placed before March 7th 2017 are still eligible for returns or refunds under the terms below. 

We want you to be happy with your purchase, but if you're not we want to make it right. We accept returns on most items in our store even if they've been used/opened, the only items that cannot be returned are digital goods (ebooks, classes, live online classes). You may return your items up to 30 days from the original ship date of your order (item must arrive back at our office on or before 30 days). All ebooks are final sale. 

Refunds are issued in the same method that payment was made. We refund for the original purchase price less shipping. We only reimburse for return shipping if the item was defective or the return was made because of our error. 

We are happy to exchange for an item of the same or lesser value and will ship your exchanged item out at no additional cost. Exchanged items will be shipped via USPS First Class Mail with tracking number. 

Products lost or damaged during shipment will be covered by postal insurance if shipped via Priority or Express mail. 

At the end of the day, we want you to be happy. If something isn't right, contact us so we can make it right. 

Where is Free Hand Mehndi located and can I pick up my order if I'm local?

We no longer offer local pick up.

I would like to speak with someone at Free Hand Mehndi, what is your phone number? 

Please email us from contact us page to request a call, at this time we do not have full time customer service phone line. Please include your phone number with area code, best time to call, and reason for the call. We will happily drop you a line at the time requested.